Industries

Six industries. Systems running in production.

Each of these started the same way: we sat with an operations team, mapped what they actually do, and built the system around it. Not one of them is a demo.

The six look unrelated and are the same problem. In every one of them the expertise that makes the business money was held by people rather than by systems: a pricer who knows which lane takes which break, an agent who knows which carrier writes which condition, a pharmacist who knows which hospital will actually use the stock before it expires. That knowledge does not fit in software you can buy, because the vendor would have to sell the same thing to your competitor.

So the work is always the same shape. Spend time where the work happens, write down the rules nobody had written down, encode them with tests and evaluation around them, and ship a narrow slice into production before broadening it. What differs between these six is the domain, the compliance surface and the integration map, which is most of the engineering and none of the strategy.