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Ideas from the desk
Notes on shipping production AI: strategy, architecture, and field stories from logistics to government.
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Why SaaS can't be your competitive moat
If your competitors can buy the same seat, they will. The advantage isn't the model. It's the system wrapped around your operations.
Amina Okoro
Head of Strategy, MK Labs
Latest
11 essays
RAG is not a product. It's a subsystem.
Hybrid retrieval, reranking, evaluation, and guardrails. The boring layers that decide whether your 'AI app' survives contact with production.
Sofia Almeida·May 21, 2026
Insurance CRM without the VA tax
How omnichannel AI qualification replaced expensive, inconsistent human follow-up, and kept CCPA in the loop.
Priya Menon·May 8, 2026
Solar IPP revenue protection in the real world
Curtailment detection, BESS optimization, and PREPA-grade compliance. Monitoring that pays for itself.
Marcus Hale·Apr 28, 2026
Mortgage underwriting without the cheat sheets
Public filings, intelligent outreach, and real-time eligibility across 32+ state licenses. Triage that agents can trust.
Elena Voss·Apr 14, 2026
Pharma FEFO at national scale
Near-expiry redistribution, cold chain, and GS1 verification across 400+ facilities. AI that moves medicine, not slides.
Dr. Kwame Boateng·Mar 30, 2026
Government AI that citizens can actually use
Chatbots, document processing, lab interconnection, and hospital diagnostics. Resident AI partnership, not a pilot graveyard.
Jay Persaud·Mar 12, 2026
Trust tiers for agentic systems
Proposal-only by default. Autonomy earned from outcomes. External sends and prices stay gated forever.
Noah Berg·Feb 26, 2026
Embedded engineering, not slideware
We don't hand you a login. We sit with your ops team, map workflows, and ship in weeks. Then the moat compounds.
Amina Okoro·Feb 10, 2026
Model-agnostic by design
When the next model drops, swap the layer. Keep the business logic. Architecture beats duct tape.
Sofia Almeida·Jan 22, 2026
Evaluation before enthusiasm
If you can't measure hallucination, latency, and task success, you can't govern an agent. Full stop.
Noah Berg·Jan 8, 2026